Building Block: The Chat Window Definition A Chat Window or Custom Chat Window definition controls the look and feel and advanced behavior of the interface that is opened when a visitor clicks an associated button, link, or invitation. Chat windows can be layered or pop-up, and can be customized in a number of ways.
How to set up auto-translation With Auto-translation, messages between visitor and operator are translated in real-time, thus allowing both parties to chat in their own language if the language pair is available.
How to prompt visitors for information before chat (pre-chat form) You can set up a pre-chat form that is displayed to visitors after they click a chat button but before actually chatting with an operator. The pre-chat form is a component of the Custom Chat Window definition associated with a chat button or chat invitation. The form can be customized. Visitor input is added to the incoming chat.