Setting permissions (Permission Groups) Permission Groups allow you to define the features, functionality and folders an operator can access. Once you have created a Permission Group definition, you can then associate an operator with the group. An operator's permissions are dependent on the rights and restrictions set for the Permission Group. By default an Operator's permissions are set to unlimited.
Configuring Single Sign-On Single Sign-On (SSO) integration simplifies the sign-in process by providing access to multiple products with a single login. This feature integrates with your current SSO technology and is easily accessible though the Operator Client, Web Workspace, and Web Client.
How to set up Alerts You can choose to allow operators to modify the audible and visual alerts associated with the various folders and services within the BoldChat desktop Operator Client. Operators set up their own alerts. You can not set them up centrally.