Enhance the security of your BoldChat implementation.
How to protect visitor data (Data Obfuscation) Data obfuscation, or also known as data masking, is a security feature that allows you to replace potentially sensitive data with generic characters to ensure that sensitive information is safe. You can set data (for example, credit card numbers, social security or personal ID numbers, telephone numbers) to be replaced by generic characters either in real-time or once the chat has ended.
How to automatically log out inactive operators You can set the desktop Operator Client to automatically log out operators after a specified period of inactivity. This helps ensure that your information is secure when the client is unattended.
Validating Chats, Visits and Conversions (Data Validation) Enterprise subscribers can set BoldChat to validate all chats, visits, and conversions. Use this feature to ensure that incoming chats originate from the Website associated with the chat button and that chat and visit parameters provided by the visitor cannot be viewed or modified by any third party. When visitor monitoring and/or conversion tracking is enabled, this feature also ensures that the visit/conversion data originates from the website with the monitoring/conversion HTML code.
Data Residency Options Many organizations face challenges meeting strict cross-border data privacy and residency requirements. BoldChat helps you face these challenges by giving you control over where your data resides.