How to show an email form when no operators are available
You can set the Unavailable Email Form to appear when a no operators are available to answer a chat request.
This feature is part of the Custom Chat Window definition process. A chat window definition controls the look and feel and advanced behavior of the interface that is opened when a visitor clicks an associated button or link.
Using the desktop Operator Client, create a new custom chat
window, as follows:
- From the main menu of the desktop Operator Client, go to . The Account Setup window is displayed.
- On the left menu of the Account Setup window, click
Unavailable Email Form tab, select
Tip: To customize or localize the Unavailable Email Form, go to and select the Unavailable email group.
Enter the email address to which submitted forms should be sent.
Multiple emails must be separated by a comma, semi-colon, or space.
- Save your changes.
Remember: To implement a chat window, you must associate it with a chat button definition.