BoldChat Help Center
For Administrators and Managers
BoldChat Setup and Customization
Setting up Chat Buttons
Configure the settings associated with the button or text that visitors click to initiate chat.
Building Block: The Chat Button Definition
The term chat button is used generally to refer to both
Custom Chat Button
Custom Floating Chat Button
How to show a different chat button image when operators are available/unavailable
To ensure that visitors are properly informed about operator availability, you can choose to show a specific chat button image when at least one operator is available and another (or none) when no operators are available.
How to set the chat window seen by visitors when a chat button is clicked
To choose the actual interface seen by visitors upon clicking a chat button, you must associate your Chat Button definition with a Chat Window definition.
How to set up a chat button to leverage a department definition
Associate a chat button with a department to allow chats originating from the button to be tagged with department metadata, which can then be used to assign and organize chats.
How to set a chat button to be shown in specific countries
How to set business hours
Business hours allow you to control the times, days, dates, and circumstances under which your chat buttons are shown to visitors.
How to set up an experiment (Chat Experiment Engine)
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