BoldChat Help Center
BoldChat Operator Guide - Desktop Client
Using Canned messages
How to reply with a canned message
How to search canned messages
Operators can perform keyword searches against the canned message library. This helps to increase the speed and accuracy of chats, without impeding the operator’s ability to personalize the conversation.
How to create and edit a custom canned message
Operators can create their own canned messages for their individual use and organize canned messages according to their own preferences.
Setting up Canned Messages
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