BoldChat Help Center
BoldChat Operator Guide - Desktop Client
Working with Chats
How to answer incoming chats
Respond to an incoming chat initiated by a visitor.
How to end a chat
How to join another operator's chat
You may join another operator’s chat to review the ongoing session or to offer extra support.
How to discuss chat with another operator
You can interact with other Operators during or after chats using the Discussion tab.
How to search for a chat
While viewing the chat folder, you can search for a chat based on keywords found in chat messages, custom data fields, survey comments, and unavailable email content associated with chats.
How to move a chat to a folder
How to email a chat transcript
You may share the transcript of a chat with others that do not have access within BoldChat.
How to print a chat transcript
To obtain a hard copy of a chat, you can print the transcript of the session.
How to use auto-translation during chats
Chat with visitors even when you don't share the same language. Messages are auto-translated in real time, if the language pair is available.
How to set up auto-translation
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