Setting up Conversion Tracking Use BoldChat to track conversion events so you can relate specific chats to actual sales or other milestones such as new account created or page viewed, thus allowing you to track individual success as a basis for paying commissions.
Routing Incoming Chats BoldChat gives you a fine level of control over how incoming communications can be directed to specific folders and departments. Routing answers the question "How can I show certain incoming chats to certain operators?"
Auto Answers: Visitor self-service Auto Answers is a self-service support feature that provides visitors a way to browse questions and answers before chatting live, deflecting common or repetitive engagement from operators.
Setting up Canned Messages Canned messages are predefined text strings that the operator can insert into a conversation. With canned messages, the operator can reuse commonly used responses without having to type them.